Hi I'm Fabian Nuno

Azure Administrator

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Summary

Dedicated Azure Administrator with 4 years of experience in optimizing and managing Azure environments. Proven track record of reducing operational costs and enhancing security. Strong problem-solving skills and a proactive approach to system efficiency. Experienced in collaborating with cross-functional teams to deliver innovative cloud solutions.

Experience

Azure Administrator | Total Site Solutions

Location: Round Rock, TX | September 2023 - Present

  • Integrated on-prem AD with Azure AD for enhanced security and efficiency.
  • Automated device enrollment with Intune and Defender, boosting security.
  • Reduced operational costs by 25% through cloud resource optimization.
  • Migrated critical business apps to Microsoft 365 for better collaboration.
  • Improved cybersecurity with advanced protocols using Microsoft Defender.
  • Minimized downtime through troubleshooting and Monitoring with Azure AD.
  • Led training on Azure best practices, promoting continuous improvement.

IT Technician II | Total Site Solutions

Location: Round Rock, TX | September 2022 - Present

  • Acted as the primary IT liaison for C-level executives, ensuring seamless technology support.
  • Managed an inventory of over $20,000 in equipment, ensuring proper utilization and security.
  • Administered Active Directory, Group Policies, user accounts, permissions, and software licenses.
  • Executed comprehensive Windows administration across a network of 200 computers.
  • Developed and implemented automated workflows, reducing support ticket resolution time by 30%.

Help Desk Technician | Sun Auto Tire & Service

Location: United States | March 2022 - September 2022

  • Created comprehensive help desk documentation with detailed step-by-step instructions.
  • Delivered level 1 and 2 support for on-site and remote clients, ensuring swift issue resolution.
  • Managed end-user support for over 100 user accounts through Active Directory.
  • Conducted diagnostics and troubleshooting of system issues, ensuring minimal downtime.
  • Utilized Zendesk to streamline ticket management, enhancing response and resolution efficiency.

Help Desk Technician | Apex Systems/Whole Foods

Location: Austin, TX | October 2021 - March 2022

  • Provided Tier 1 IT support to non-technical internal users, resolving issues efficiently.
  • Diffused high-pressure situations with empathy, maintaining a calm demeanor.
  • Created detailed help desk documentation with step-by-step instructions.
  • Utilized ServiceNow for efficient ticket management, improving response times.
  • Developed automated workflows in ServiceNow, boosting resolution efficiency by 30%.
  • Trained new hires on IT support best practices and ServiceNow usage.

Help Desk Technician | Capgemini

Location: Austin, TX | May 2021 - October 2021

  • Resolved technical issues with Outlook, Mail, and Distribution groups efficiently.
  • Documented all transactions and support interactions in ServiceNow.
  • Resolved a wide range of tickets daily, averaging 20 tickets.
  • Utilized ServiceNow to streamline ticket management and improve response times.
  • Enhanced customer satisfaction by providing timely and effective technical support.

Education

Bachelor of Science, Cloud Computing | Western Governor's University | Salt Lake City, Utah | Expected 2026

Certifications